We aim to deliver your order as quickly as possible. Below is the standard policy for general orders, if your order is urgent, please contact us for “rush order service”. Additional surcharge may apply.
- In-stock products – the orders shall be shipped via 3rd party courier within 3 working days upon payment receipt (unless you own a credit account with us).
- Products with logo & label printing – the orders shall be shipped via 3rd party courier within 5 working days upon artwork confirmation and payment receipt (unless you own a credit account with us).
- Custom made products – the orders shall be shipped via 3rd party courier according to the terms and conditions agreed between Emico and the customer.
- In certain circumstances (e.g. bulk order, special order or peak seasons), we may request additional days to fulfill and ship your orders.
- 3rd party courier typically takes another 1 to 5 working days (for Peninsular Malaysia) and 7 to 21 working days (for East Malaysia) to reach your destination.
- We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service which we have no control over the companies.
- The shipping charge is calculated based on the total weight and delivery location, shipping fees will be calculated at checkout.
- Orders are shipped during working days only (Monday to Friday, exclude Public Holidays).
- In certain circumstances, as our stocks are stored in different warehouses, you might receive more than ONE shipment, rest assured you will never be charged more than the amount stated on order confirmation.
- If the orders were delivering to any of these (Cameron Highland, Genting Highland), you might incur a surcharge on the shipping fees and please expect longer time to get your order delivered.
- We provide shipping within Malaysia only for order placed via this site. For delivery out of Malaysia, please contact us to arrange separately.
Should you have any queries about the delivery, please contact our customer service on +604-6448202 during office hours (Mon – Fri 9am to 6pm, exclude Public Holidays).